AUTEL Helpline - Technical hotline


As a vehicle service company in the field of vehicle diagnostics, we support our customers in their daily work in the workshop! The constantly increasing requirements in vehicle repair, maintenance and diagnosis / troubleshooting are no longer or difficult to cope with for all vehicle brands without external support. That is why we would like to support you as a vehicle workshop in Germany / Austria with vehicle information and data for diagnosis, but also for all other repairs! Not all of the current data is always at hand, or the manufacturer's field campaigns - recall campaigns on the screen to ensure quick troubleshooting.


In addition, we support you in the area of further education and measurement technology!


We offer a professional service for all of this!

How to continue now? Now we are asked!

This support system offers various services, such as the programming and coding of keys, control units and towbars, as well as the execution of complex error diagnostics. The automotive technician connects the remote diagnostic interface together with an Android tablet that we have already installed and the 16-pin interface with the OBD connector. The app is then activated automatically. Through the app, the technician can see which actions he has to take. In addition, the app has a chat function to communicate with each other. If additional measures are required during a fault diagnosis, for example certain voltage measurements that are not possible via the OBD system, the vehicle technician can carry them out.
Specially for all workshops, brand dealers, assembly specialists and professionals who are looking for a cost-effective solution for coding and programming vehicle electronics. You only pay for the service!

VCI + Tablet                        Helpdesk                                Diagnostic

We help with coding and programming keys.
Coding of the vehicle electronics after retrofitting z. B. a hitch with a 7- or 13-pin cable set.
Assistance with damage repair. For example the coding of a new Airbaig ECU.

Instructions for Autel printing function


Installation for Maxi PC Suite Printer (Maxi PC Suite)

Data logging function


In MaxiSys Tablet software problems can be solved efficiently by the data recording function. The user can save or upload the error during the diagnostic process. Errors can be divided into different types or described in detail. The Engineer support team will then make a patch available to all users in the next update. Watch this video to learn more about data logging.


TS508 update instructions


Instructions for Autel MaxiTPMS TS508

Free updates!




AUTEL VCI update




Autel MaxiSYS memory too small?


Troubleshooting SD card 16GB Class 10

In this Autel Tech video, you will learn how to reset the battery curve on a MaxiSYS Elite. Follow these instructions if you've updated your Elite's operating system and it shows a 0% battery charge when you turn it on.

Diagnosetechnik Richter GmbH

GF Mike Richter

Spinnereistr. 212a

09405 Zschopau 


Tel.: 0049 (0) 3725 7099722 / 23

Mobil: 0049 (0) 173 5887265